Privacy policy

Last Updated: October 9, 2026

1. Introduction

Welcome to Cibadol. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Cibadol ("Cibadol," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you visit https://www.cibadol.com, purchase our products, create an account, contact us, or otherwise interact with our business.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires your consent for particular activities, we will seek that consent separately.

Contact Information

Cibadol

3147 N. Century St.
Colorado Springs, CO 80907
United States

Email: customerservice@hempdepotco.com
Phone: (844) 436-7234
Website: https://www.cibadol.com

For privacy-related questions or requests, please contact us using the information above.

2. Information We Collect

We collect personal information that you provide directly, information collected automatically when you use our website, and information received from service providers and business partners.

Information You Provide

Depending on how you interact with Cibadol, we may collect:

  • Your first and last name.

  • Email address and telephone number.

  • Billing and shipping addresses.

  • Account registration details and preferences.

  • Order history, purchased products, and transaction information.

  • Payment-related information processed through our payment providers.

  • Communications submitted through contact forms, email, or customer support.

  • Marketing preferences and newsletter subscriptions.

  • Product reviews, feedback, and other information you voluntarily provide.

You may choose not to provide certain information, although doing so may prevent us from completing purchases, responding to inquiries, or providing some services.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type, operating system, and device identifiers.

  • Approximate geographic location derived from your IP address.

  • Pages viewed and products browsed.

  • Referring websites and traffic sources.

  • Shopping cart activity and interactions with website features.

  • Dates, times, and duration of visits.

  • Cookie identifiers and similar tracking information.

We use this information to operate and secure our website, understand customer behavior, improve the shopping experience, and measure marketing effectiveness.

Information From Third Parties

We may receive information from payment processors, e-commerce service providers, shipping and fulfillment partners, analytics providers, advertising platforms, and other service providers.

Such information may include payment confirmation, delivery updates, fraud-prevention signals, and information about interactions with our advertising or communications.

3. How We Use Your Information

Cibadol uses personal information for legitimate business purposes, including:

Order Processing and Fulfillment

To process purchases, verify payments, arrange shipping, provide tracking information, manage returns or refunds, and communicate about your orders.

Customer Service

To respond to inquiries, troubleshoot problems, address complaints, and provide product or order assistance.

Account Management

To create and maintain customer accounts, authenticate users, manage account preferences, and provide access to order history.

Marketing and Communications

To send promotional emails, product announcements, special offers, and other marketing communications, subject to applicable law and your communication preferences.

Website Analytics and Improvement

To understand website performance, improve navigation, evaluate product interest, and optimize the shopping experience.

Advertising

To measure advertising performance, understand campaign effectiveness, and, where permitted, deliver advertisements that may be relevant to your interests.

Security and Fraud Prevention

To detect suspicious activity, prevent unauthorized transactions, protect customer information, and maintain website security.

Legal and Regulatory Compliance

To comply with applicable laws, tax obligations, accounting requirements, legal processes, and other regulatory responsibilities.

We may also use aggregated or de-identified information for business analysis, provided that it cannot reasonably be used to identify an individual.

4. Our E-Commerce Platform and Payment Processing

Our online store uses Shopify and associated e-commerce technologies to support product browsing, checkout, customer accounts, order management, and other store functions.

When you make a purchase, information necessary to complete the transaction may be processed by Shopify and applicable payment service providers.

Payment information is transmitted and processed through the payment services available at checkout. Cibadol does not need to receive or store complete payment card numbers to fulfill your order, although payment providers may retain payment information in accordance with their own security practices and privacy policies.

Payment providers may independently collect and process information to authorize transactions, prevent fraud, comply with financial regulations, and provide payment-related services.

For more information about Shopify's data practices, visit:

https://www.shopify.com/legal/privacy

5. Shipping and Fulfillment

We share the information necessary to fulfill and deliver purchases with shipping carriers, fulfillment providers, and logistics partners.

Cibadol may use third-party fulfillment services, including ShipBob, to manage inventory, prepare orders, arrange shipments, and provide delivery tracking.

Information shared for fulfillment may include your name, shipping address, telephone number, email address, order details, and purchased products.

These providers receive information relevant to performing their services and are subject to their applicable contractual obligations and privacy practices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, improve performance, understand visitor activity, and support advertising.

Cookies are small data files stored on your browser or device.

Essential Cookies

These cookies help operate the website, maintain shopping carts, support checkout, manage account sessions, and provide security features.

Analytics Cookies

Analytics technologies help us understand website traffic, visitor interactions, product interest, and website performance.

Our website may use Google Analytics or comparable measurement technologies for these purposes.

Advertising Cookies

Advertising technologies, including those associated with Google or Meta where enabled, may help measure advertising campaigns, understand visitor interactions, and deliver relevant advertisements.

Depending on the technologies used, these activities may involve collecting or sharing online identifiers, browsing information, and interactions with our website.

Functional Cookies

These cookies may remember preferences, support customer convenience, and improve website functionality.

Managing Cookies

You can manage cookies through your browser settings and any privacy preference controls made available on our website.

You may also use privacy settings offered by third-party advertising and analytics providers.

Disabling certain cookies may affect website functionality, including shopping carts, account access, and checkout.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar tracking technologies.

7. Email and SMS Marketing

If you subscribe to marketing communications or otherwise provide legally valid permission, Cibadol may send you promotional messages about products, special offers, company updates, and related information.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting customerservice@hempdepotco.com.

If we offer SMS marketing, enrollment and participation will be governed by the applicable consent disclosures and messaging terms presented when you subscribe. You may opt out using the instructions provided in the messages.

We may continue sending transactional communications, such as order confirmations, shipping updates, account notices, and customer service responses, even after you unsubscribe from promotional communications.

We do not treat a purchase alone as consent to receive marketing messages where separate consent is legally required.

8. How We Share Personal Information

Cibadol may disclose personal information to third parties when reasonably necessary to operate our business, provide services, or comply with legal obligations.

These parties may include:

  • E-commerce providers: Platforms that support our online store and customer transactions.

  • Payment processors: Companies that securely process and verify payments.

  • Shipping and fulfillment providers: Partners that package, ship, and deliver orders.

  • Marketing service providers: Companies that support email marketing, customer communications, and advertising.

  • Analytics providers: Services that help measure website performance and customer interactions.

  • Technology and security providers: Companies providing hosting, software, fraud prevention, and technical support.

  • Professional advisers: Accountants, attorneys, and other advisers assisting with legitimate business matters.

  • Government and regulatory authorities: When disclosure is required by law or valid legal process.

We may also disclose personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell customer contact lists as a standalone commercial product.

However, certain disclosures to advertising and analytics partners may qualify as a "sale," "sharing," or use for "targeted advertising" under applicable state privacy laws, even when no money is exchanged.

Where required, we provide eligible consumers with the ability to opt out of those activities.

9. Personalized Advertising and Privacy Choices

Cibadol may use advertising and analytics technologies to understand how visitors interact with our website and to measure or personalize advertisements.

Depending on the technologies enabled, information such as cookie identifiers, device information, website interactions, and purchase-related events may be disclosed to advertising partners.

You may have the right to opt out of certain uses of personal information for targeted advertising or cross-context behavioral advertising.

To submit a request, contact customerservice@hempdepotco.com with the subject line "Privacy Opt-Out Request."

Where applicable, we will also honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, as required by law.

You may additionally manage advertising preferences directly through the platforms you use.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods depend on the nature of the information and the purpose for which it was collected.

For example:

  • Order and transaction records may be retained to satisfy tax, accounting, legal, and customer service requirements.

  • Customer account information may be retained while an account remains active and afterward when necessary for legitimate business or legal purposes.

  • Marketing subscription information may be retained until you unsubscribe or request deletion, subject to records necessary to honor your preferences.

  • Customer service communications may be retained to resolve inquiries, document transactions, and address disputes.

  • Security and technical records may be retained for periods appropriate to fraud prevention, system integrity, and legal compliance.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Data Security

We recognize the importance of protecting customer information and use reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or destruction.

These safeguards may include access restrictions, secure connections, authentication controls, and security features provided by our e-commerce and payment processing partners.

Despite these precautions, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Customers are encouraged to use strong passwords, protect account credentials, and contact us if they suspect unauthorized account activity.

If a security incident involving personal information occurs, we will assess the incident and provide notifications to affected individuals or authorities when required by applicable law.

12. Your Privacy Rights

Depending on where you reside and which privacy laws apply, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information we maintain about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of personal information, subject to legal exceptions.

  • Requesting information about categories of personal information collected or disclosed.

  • Requesting a portable copy of eligible personal information.

  • Opting out of certain targeted advertising, sales, or sharing of personal information.

  • Withdrawing consent for processing activities that rely on consent.

  • Appealing a decision regarding a privacy request where applicable law provides that right.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To exercise your rights, email customerservice@hempdepotco.com with the subject line "Privacy Rights Request."

Please describe the request and provide sufficient information for us to locate the relevant records.

We may need to verify your identity before fulfilling certain requests. We will respond within the time required by applicable law and explain if a legal exception prevents us from fulfilling all or part of your request.

Authorized agents may submit requests on behalf of consumers where permitted by law, subject to appropriate verification.

13. Additional Information for U.S. State Residents

Residents of certain U.S. states, including California, Colorado, and other states with comprehensive consumer privacy laws, may have additional rights under applicable legislation.

Subject to the applicability of those laws and relevant exceptions, eligible residents may request access, correction, deletion, or portability of personal information and may opt out of certain advertising-related disclosures or processing.

For purposes of applicable U.S. privacy laws, the categories of personal information we may collect include identifiers, contact information, commercial information, internet or network activity, approximate geolocation information, and inferences about shopping preferences.

We collect these categories from consumers, their devices, and the service providers and partners described in this Policy. We use and disclose them for the purposes described in Sections 3 through 9.

We do not knowingly sell or share the personal information of consumers under 16 years of age for cross-context behavioral advertising.

We do not knowingly use sensitive personal information to infer characteristics about consumers for purposes unrelated to providing requested services.

Eligible consumers can submit privacy requests through the contact methods listed in this Policy.

Where required by law, we will provide a process to appeal a denied privacy request.

14. Children's Privacy

Cibadol's website and products are intended for adults.

Our website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

We do not knowingly use children's personal information for targeted advertising in violation of applicable law.

If we learn that we have collected personal information from a child in violation of applicable legal requirements, we will take appropriate steps to delete the information.

Parents or guardians who believe a child has provided personal information may contact customerservice@hempdepotco.com.

15. International Visitors and Data Transfers

Cibadol operates in the United States.

If you access our website from another country, your personal information may be processed or stored in the United States or other countries where our technology providers and service partners operate.

Privacy and data protection laws in those locations may differ from those in your country of residence.

Where applicable law requires specific safeguards for international transfers, we will take appropriate steps to comply with those requirements.

Individuals located in jurisdictions with additional privacy rights may contact us to submit requests concerning their personal information.

16. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment services, or other third-party services.

These services operate independently and may maintain their own privacy policies and terms.

Cibadol is not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.

We encourage you to review the privacy policies of external services before providing personal information.

17. Product Reviews and User-Submitted Content

If you submit a product review, testimonial, or other content through our website, we may collect the information you provide and display portions of that content publicly where the relevant feature permits publication.

Publicly displayed content may include your review text, rating, and display name.

Please avoid including sensitive personal information in publicly accessible submissions.

We may use submitted feedback to improve our products and customer experience, consistent with applicable law.

18. Legal Compliance and Disclosure

We may access, preserve, or disclose personal information when reasonably necessary to:

  • Comply with applicable laws, regulations, or legal obligations.

  • Respond to lawful requests from courts, regulators, or government authorities.

  • Investigate suspected fraud or unlawful activity.

  • Protect the rights, property, or safety of Cibadol, our customers, or others.

  • Enforce applicable website terms and business agreements.

  • Establish, exercise, or defend legal claims.

We evaluate such disclosures in accordance with applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, technology providers, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

If a change requires additional notice or consent under applicable law, we will provide it as required.

We encourage visitors to review this Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Cibadol

3147 N. Century St.
Colorado Springs, CO 80907
United States

Email: customerservice@hempdepotco.com
Phone: (844) 436-7234
Website: https://www.cibadol.com

We will review privacy-related inquiries and respond in accordance with applicable law.